FAQs
Frequently Asked Questions
Q: What Are Your Hours?
A: Hours are Tuesday - Friday (9am-5p)
Q: How do I make sure I order the right size?
A: When ordering please refer to the sizing chart provided.
Q: Can I make changes to an order I already placed?
A: You can only make changes to custom designed items. You have up to 24hrs. from the time you placed your order.
Q: Where does my order ship from?
A: We are a small business based in United States, Detroit Michigan.
When will my order ship? How long will it take to receive my order?
A: *Note that USPS is still experiencing delays during this time.
All orders will be processed within 48 hours (usually same day!) and shipped out 3-14 business days after the order has been placed depending on what type of items are order, although we usually try to ship out as soon as possible!
Continental U.S. orders should arrive 3-14 business days after items have been shipped. Please make sure your shipping information is correct during check out. We will not be able to refund or replace items because they are sent to the wrong address.
Please order early if you need an order by a certain date.
Q: How much is shipping for my order?
A: Shipping is calculated based on weight, including packaging materials that are up to USPS shipping standards. We promise we do not make a profit off of shipping fees.
Q: I selected local pick up. When will my order be ready?
Local pick up orders placed depending on items ordered may be picked up 2-7 days after order is placed Mondays- Friday before 5pm. We do our best to process and pack local pick up orders as quickly as we can :)
Please wait until you receive a pick up notification so you know your order is ready for you. You will have 2 weeks from the date your order is ready to pick up!
Q: Do you ship internationally?
A: Yes, we do! Shipping rates are calculated based on weight. We always try to select the most affordable shipping rates when possible and will refund any shipping fee overages if it's appropriate.
Q: What if my order was lost/never delivered/etc?
A: Unfortunately, we do not have any control over packages once we drop them off at the post office.
We highly suggest waiting a few business days after a delivery notification is received to see if the package turns up. If you still haven't received it or have any questions about your order after it has shipped, please contact your local post office and reference your tracking number. We would also be happy to help guide you through the process of filing a claim.